FAQ

How can I pay for my order?

When purchasing online you can pay using a variety of payment hosts including Paypal, Applepay Googlepay, Klarna, or any valid credit or debit card. Please see indiviual host's 'use of' terms and conditions.

How handmade is The Handmade Elephant clothing?

The Handmade Elephant started at home...cutting out and sewing at the kitchen table....knitting in front of the TV.... One off garments produced from our favourite prints and colours. Now, having grown over the past few years and expanded to our own shop, we can proudly say that we still handmake the majority of our stock. It's a family occasion....you can always find someone stood at the cutting table or sat at the machine preparing the next range. Our online store focuses around children's clothing and nursery accessories with all the products online either fully handmade or hand finished in store. We pride our self on being unique, ensuring that we don't produce more than 5 of the same product in each size. Even though our garments are only produced in small quantities, many of them can be personalised in-store to making them truly one of a kind.

 

What does The Handmade Elephant stock?

Our online store mainly features baby and children's clothing and footwear aged between newborn and 5 years. We also have a MINI ME range which includes custom co-ordinating adult clothing in unisex sizes small to extra large. In addition to this, our online shop has a limited range of blankets, nursery accessories, fabric and haberdashery accessories. 
In-store we offer a wider range of products that extends to custom made clothing, fabric, wool and haberdashery. We now stock a large range of items you need to have a go at making your own creations. Please note stock online may vary to what is in store and we cannot guarantee to have all products to hand should you take a trip to visit us. If you are after something specific please give us a call beforehand.

How do I take care of my clothing from The Handmade Elephant?

We know your little ones can be quite the messy bunch so all the clothing at The Handmade Elephant is made from fabric that can be washed at home in your domestic washing machine. All our clothing contains a wash care label with instructions best suited for that garment. We recommend to keep coloured and dark clothing away from white or light coloured clothing as some colour transfer may occur. We advise that you wash your items with similar colours at 30 degrees...Lets all do our bit to help the planet. 
Avoid tumble drying and bleaching products as they may effect the item. 
Avoid hanging items in direct sunlight for long periods of time (it causes colours to fade) and always iron garments on a low heat setting, inside out. 
For delicate items such as our showerproof items, buttons and sequined dresses please avoiding ironing (especially the sequin sections) as it may cause them to melt. 

Please refer to the wash care labels for information referring to that specific garment. 

What if I see something online but can't find it in store?

Our website and shop does vary slightly in stock. We try to get all the items online and in store at the same time but as we are a small team this may not always be possible. If you find something online but can not find it when you visit us, it may be in our stock room and not yet made it to the shop floor....or visa versa...new garments may not have made it online yet. Let us know and we will be more than happy to fetch it out for you to take a look at....Or if you find yourself thinking about something you didn't buy, let us know and we can post it out to you. Please bare in mind online and in store prices may vary.  

 

OH NO...HELP...You don't have my size!

All our garments are produced in small quantities....often only one or two of each size. If you find we've sold out then please get in contact we may have some fabric left over from that collection to produce one in the size you need. 

 

I've got an outfit idea....Can you bring it to life?

We currently do not do customised orders online however we have recently re-organised the shop to add in a customisation station. Here you have the chance to pick every element out your outfit, from style and size, to fabric choice and finishings....every element of the garment is personalised to suit you and your little one. We also offer personalisation to many of our finished products including vests, babygrows, and both children's and adult's t-shirts. Pick from one of our pre-set designs or bring your idea in-store to bring to life. 

How do I know what size to buy?

Please use our size guide below to decide which size best suits your little one.
Please note that all sizes are approximate and as garments are handmade they may vary slightly in size. Please measure your little one before ordering.

Children's Shoe Size Guide- using length of sole

   Age   Length of Sole
  0-3 months   8 cm
  3-6 months   9 cm
  6-9 months   10 cm
  9-12 months   11 cm
  12-18 months   12 cm
  18-24 months   13 cm

 

Children's Clothing Size Guide:

   Age   Height   Chest   Waist
  Newborn   up to 7lb in weight   up to 7lb in weight   up to 7lb in weight
  0-3 months   62 cm   42 cm   39 cm
  3-6 months   68 cm   45 cm   42 cm
  6-9 months   76 cm   47 cm   44 cm
  9-12 months   83 cm   48.5 cm   45 cm
  12-18 months   83 cm   42 cm   46 cm
  18-24 months   90 cm   52 cm   48 cm
  2-3 years   95 cm   54 cm   52 cm
  3-4 years   102 cm   56 cm   54 cm
  4-5 years   107 cm   58 cm   56 cm
  5-6 years   113 cm   60 cm   57 cm

 

Adult Clothing Size Guide:

   Unisex Size   UK Womens Dress Size approx.   Chest
  Small    8-10   38-40"
  Medium   12-14   42-44"
  Large   14-16   44-46"
  X-Large   18   48-50"